GHL Tequendama à Bogota

France, 18/02/2026

Good: La proximité par rapport au centre-ville le confort c'était propre

Bad: Je trouve ça très compliqué de ne pas parler la langue internationale qui est l'anglais dans un hôtel surtout à l'accueil. L'hôtesse d'accueil s'est trompé à donner notre chambre à d'autres gens

Respuesta del hotel: Dear Ms. Sandrine, We are pleased to hear that you appreciated the hotel's proximity to the city center, its comfort, and its cleanliness. However, we deeply regret the inconveniences you mentioned: the difficulty due to your lack of English and the room assignment error. This does not reflect our high standards of service and safety.

We take your feedback very seriously and will enhance our staff's training to improve communication in international languages ​​and prevent room assignment errors.

We offer our sincerest apologies and hope to have the opportunity to provide you with a smoother and safer experience on your next visit.

Sincerely,
Hernan Duran
General Manager

France, 17/02/2026

Good: La gentillesse et la serviabilité du personnel. Le petit déjeuner diversifié et bon. La proximité avec l'aéroport.

Bad: Découvrir sur place que la navette pour l'aéroport est gratuite qu'à certaines heures de la journée.

Respuesta del hotel: Dear Sylvie, Thank you so much for sharing your experience.

We are delighted to hear that you highlighted the friendliness and attentiveness of our staff, as well as the variety of the breakfast and the proximity to the airport.

We regret that the information regarding the airport shuttle service was not entirely clear from the outset. Indeed, the complimentary service operates at specific times, and we take your feedback as an opportunity to improve the communication of this information at the time of booking and check-in.

We appreciate your feedback and hope to welcome you back very soon.

Sincerely,
Hernan Duran
General Manager

France, 12/02/2026

Good: Rapport qualité prix incroyable, chambre luxueuse et très moderne. Petit déjeuner au top, salle de sport, le spa était fermé ce jour là mais il semblait très très bien

Respuesta del hotel: Dear Guillaume, Thank you so much for your excellent review.

We are delighted to hear that you found the hotel luxurious at a very good price and that you highlighted the quality, the modern room, the breakfast, and the gym.

We regret that the spa was closed that day, although we are pleased that you found it appealing. We hope that you will be able to fully enjoy it on your next visit.

It will be a pleasure to welcome you back very soon.

Sincerely,
Hernan Duran
General Manager