Latam Plaza Pradera Quetzaltenango in Quetzaltenango

, 27/06/2025

Overall, it was a good experience. The hotel and room were clean and comfortable. The service was good but not so friendly. We reserved two bedrooms with each holding 4 guests, when reserving I forgot to add the 8th person. At check in, there was issues because of this even though we weren’t adding more than the max. We had to pay extra which is okay, but the attitude we were given was not great. The front desk and waitstaff weren’t too friendly. Lunch was not that good, but the breakfast was great!

Answer from the hotel Dear Mr. Vidal

Thank you very much for taking the time to share your feedback and for your rating it is truly appreciated. We are pleased to know that overall you had a good experience and that you found our hotel and rooms clean and comfortable. We’re also glad to hear you enjoyed our breakfast.

We sincerely apologize for any inconvenience experienced during check-in and for the attitude that may not have reflected the service standards we strive to uphold. Your comments regarding the front desk and waitstaff are very important to us and have already been shared with the respective teams to ensure we continue to improve.

We hope to have the pleasure of welcoming you again in the future and providing you with a more enjoyable and friendly experience from start to finish.

Warm regards,

, 25/06/2025

The hotel was very nice super interesting lobby with archeological treasures. The dining room was delicious and room very comfortable. All service except front desk was excellent

Answer from the hotel Dear Ms. Michelsen,

Thank you very much for your rating and feedback they are truly important to us. We greatly appreciate your comments and observations, as they allow us to better understand your experience.

We sincerely hope to have the opportunity to welcome you again and to provide you with the best service possible.