Hotel Sonesta Bogotá in Bogota

United States, 28/07/2025

Good: The staff were great! They went above and beyond! I felt like a queen!! Great breakfast and great service?

Answer from the hotel Dear guest,
We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, we are pleased to know that we met your expectations.
We hope to welcome you again on a future visit to the city of Bogotá.
Sincerely,
Alejandra Orozco
General Manager

United States, 25/07/2025

Good: Everything is great about this hotel. Staff is nice and friendly. Room is big, comfortable. Bathroom is big and comfortable, great shower. Breakfast was amazing, many options, specialty yogurt and juices, holiday specialties too, egg station for any eggs you like, coffee right to your table. Really enjoyable. The area is great and safe, I knew I had the mall very close with supermarket, movie theater, shops. First day I ordered room service and had an issue, they IMMEDIATELY resolved in the best possible way. Absolute First Class Customer Service. I was impressed. Loved this hotel, you won't regret staying here.

Bad: There are security norms you might want to be aware of. These are mildly annoying but of course overall a good thing. For example the elevator doesn't work unless you use your keycard. One time I came back to the room and they were cleaning it. They block the door and don't let you into your own room until they confirm your identity. Again these are mildly annoying but good in the end.

Answer from the hotel Dear guest,
We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, we are pleased to know that we met your expectations.
We hope to welcome you again on a future visit to the city of Bogotá.
Sincerely,
Alejandra Orozco
General Manager

United States, 22/07/2025

Good: Breakfast buffet was great with Colombian specialties, room was large, bathrooms were large too, staff was very attentive

Bad: Hotel restaurants were not great, others are better in the neighborhood

Answer from the hotel Dear Guest,
On behalf of Sonesta Bogota Hotel, we want to thank you for your kind words, we are very happy to know that you had a pleasant experience during your latest stay in our facilities.
We are welcoming again next time you visit the city 2.600 meters closer to the stars.
Sincerely,
Alejandra Orozco
General Manager