Bastión Luxury Hotel em Cartagena das Indias

Brazil, 24/04/2026

Good: Gostamos de tudo, hotel lindo, quarto super confortável, cama e roupa de cama de excelente qualidade , localização perfeita, perto de tudo ( pontos turísticos, restaurantes). Café da manhã maravilhoso. E o staff muito atencioso e educado, principalmente a Gina, funcionária que nos atendeu no restaurante todos os dias, sempre com seu sorriso cativante.

Bad: Gostamos de tudo e super recomendamos.

Respuesta del hotel: Dear Mrs. Cintia,
Thank you very much for your wonderful and detailed feedback. We are truly delighted to know that you enjoyed every aspect of your stay, from the comfort of your room and the quality of our bedding to our privileged location and the breakfast experience. It is especially rewarding to hear that our team’s attentive and courteous service contributed to making your visit so memorable.
We are particularly touched by your mention of Gina. She takes great pride in caring for our guests each day at the restaurant, your kind words about her warm and welcoming service have been personally shared with her, as well as with the entire team.
We are truly grateful for your recommendation and look forward to welcoming you back for another exceptional stay.
Warm regards,
Viviana M. Pallares Guapi
General Manager
Bastión Luxury Hotel

, 24/04/2026

Estava tudo muito limpo, novo. Os funcionários fora super prestativos com meus pedidos. Café da manhã maravilhoso

Respuesta del hotel: Dear Mrs. Luciana,

Thank you very much for your kind and thoughtful feedback. We are delighted to know that you found everything spotless and newly presented, and that our team was attentive and supportive throughout your stay.

We are especially pleased to read your comments about our breakfast team. They take great pride in creating a refined and welcoming morning experience, and your recognition of their service is truly appreciated and will be shared with them.

It is also wonderful to hear that you enjoyed our breakfast so much, an experience we carefully curate with quality, freshness, and attention to detail at its core.

We would be honored to welcome you back for another exceptional and memorable stay.

Viviana M. Pallares Guapi
General Manager
Bastión Luxury Hotel