Localizado no centro histórico de Cartagena de Indias, no coração da cidade amuralhada, o Bastión Luxury Hotel oferece um luxuoso alojamento com serviços de categoria 5 estrelas. Venha conhecê-lo!
Localizado no centro histórico de Cartagena de Indias, no coração da cidade amuralhada, o Bastión Luxury Hotel oferece um luxuoso alojamento com serviços de categoria 5 estrelas. Venha conhecê-lo!
Bastión
Os quartos Bastião do Bastion Luxury Hotel são espaços agradáveis do ar colonial, com detalhes inspirados pela alta nobreza britânica …
Hotel tem funcionários muito educados. O ambiente é agradável. Os quartos são bons sem nada espetac…
26/11/2025
Brasilia, DF, 26/11/2025
Hotel tem funcionários muito educados. O ambiente é agradável. Os quartos são bons sem nada espetacular. O breakfast é bom. Única reclamação: No dia que chegamos, estávamos com muita fome e decidimos jantar no hotel. Porém, havia uma festa programada no salão do restaurante e fomos impedidos de jantar dentro do hotel, mesmo sendo hospedados no hotel.
Dear Mr. Frederico,
Thank you very much for sharing your experience with us. We are pleased to know that you found our team very friendly, enjoyed the pleasant atmosphere of the hotel, and appreciated the quality of our breakfast.
We are truly sorry for the inconvenience you experienced upon arrival regarding dinner service. We understand how disappointing it must have felt, especially after a long trip. Although our main restaurant was hosting a private event that evening, we would like to kindly clarify that alternative dining options were available for our guests. You were welcome to enjoy dinner in our beautiful open-air courtyard or on our rooftop terrace located on the 4th floor, offering lovely views of the city. We are sorry if this was not communicated clearly at the time.
Please rest assured that your feedback has been shared with our Management Team and the departments involved, so we can ensure our communication is clearer and that such situations do not occur again.
Your comments are truly valuable to us as we continue working to elevate every aspect of the guest experience. We sincerely hope to have the pleasure of welcoming you back and providing you with a flawless stay.
Warm regards,
Viviana M. Pallares Guapi General Manager Bastion Luxury Hotel
5.0
Avaliação do Hotel
Ana Patricia
Excelente hotel!!
25/11/2025
4.0
Avaliação do Hotel
patricia
A equipe é gentilíssima. Quarto confortável, banheiro otimo
fredericos308
26/11/2025
Brasilia, DF, 26/11/2025
Dear Mr. Frederico,
Thank you very much for sharing your experience with us. We are pleased to know that you found our team very friendly, enjoyed the pleasant atmosphere of the hotel, and appreciated the quality of our breakfast.
We are truly sorry for the inconvenience you experienced upon arrival regarding dinner service. We understand how disappointing it must have felt, especially after a long trip. Although our main restaurant was hosting a private event that evening, we would like to kindly clarify that alternative dining options were available for our guests. You were welcome to enjoy dinner in our beautiful open-air courtyard or on our rooftop terrace located on the 4th floor, offering lovely views of the city. We are sorry if this was not communicated clearly at the time.
Please rest assured that your feedback has been shared with our Management Team and the departments involved, so we can ensure our communication is clearer and that such situations do not occur again.
Your comments are truly valuable to us as we continue working to elevate every aspect of the guest experience. We sincerely hope to have the pleasure of welcoming you back and providing you with a flawless stay.
Warm regards,
Viviana M. Pallares Guapi
General Manager
Bastion Luxury Hotel