Bastión Luxury Hotel em Cartagena das Indias

Brazil, 25/01/2026

Good: Lençóis e toalhas muito macias, pessoal muito simpático e solicito, quarto grande, 2 chuveiros muito bons. Terraço com linda piscina e vista. Recomendo

Respuesta del hotel: Dear Mrs. Vanessa,
Thank you for taking the time to share your experience and for your kind recommendation. We are delighted to know that you appreciated the comfort of our sheets and towels, the spaciousness of your room, and the quality of our showers.
It is especially rewarding to hear your praise for our team’s friendliness and attentiveness, as well as your enjoyment of the terrace, pool, and views, elements designed to elevate every stay.
Your feedback is truly valued, and we would be delighted to welcome you back for another refined and relaxing experience.
Warm regards,
Viviana M. Pallares Guapi
General Manager
Bastion Luxury Hotel

Brasilia, DF, 26/11/2025

Hotel tem funcionários muito educados. O ambiente é agradável. Os quartos são bons sem nada espetacular. O breakfast é bom. Única reclamação: No dia que chegamos, estávamos com muita fome e decidimos jantar no hotel. Porém, havia uma festa programada no salão do restaurante e fomos impedidos de jantar dentro do hotel, mesmo sendo hospedados no hotel.

Respuesta del hotel: Dear Mr. Frederico,

Thank you very much for sharing your experience with us. We are pleased to know that you found our team very friendly, enjoyed the pleasant atmosphere of the hotel, and appreciated the quality of our breakfast.

We are truly sorry for the inconvenience you experienced upon arrival regarding dinner service. We understand how disappointing it must have felt, especially after a long trip. Although our main restaurant was hosting a private event that evening, we would like to kindly clarify that alternative dining options were available for our guests. You were welcome to enjoy dinner in our beautiful open-air courtyard or on our rooftop terrace located on the 4th floor, offering lovely views of the city. We are sorry if this was not communicated clearly at the time.

Please rest assured that your feedback has been shared with our Management Team and the departments involved, so we can ensure our communication is clearer and that such situations do not occur again.

Your comments are truly valuable to us as we continue working to elevate every aspect of the guest experience. We sincerely hope to have the pleasure of welcoming you back and providing you with a flawless stay.

Warm regards,

Viviana M. Pallares Guapi
General Manager
Bastion Luxury Hotel