Hotel Geotel Calama em Calama

Brazil, 16/03/2026

Good: Da localização, acomodação e limpeza

Bad: Falta 1 serviço de carregador de malas, fiquei no 3o andar e quem ajudou a levar as malas foi o garçom do restaurante! No 2a estadia era tarde e não tinha ninguém para ajudar!

Respuesta del hotel: Dear guest Cassia,

We sincerely thank you for taking the time to share your experience. Your observations are essential for our continuous improvement process, as they allow us to perfect every detail and ensure that our service exceeds the expectations of those who visit us.

Indeed, as you mention, our facilities do not have elevators or lift services, nor do we offer bellhop service. Our infrastructure consists of 12 towers, each with a maximum of 3 floors. We would like to clarify that, according to the current Housing and Urban Development regulations in our country, the installation and certification of elevators is only mandatory for buildings that exceed 5 floors in height. For this reason, the current design does not include this type of installation.

We would like you to indicate your preference for the first floor in the observations section when making your reservation for your next stay.

We thank you for your preference and the rating you gave us.

It would be a true pleasure to welcome you again on your next visit to the city to provide you with an even more special stay. We wish you all the best and look forward to your prompt return.

Best regards,

Marisol Wevar | General Manager

Brazil, 28/02/2026

Good: Excelente restaurante, quarto com camas confortáveis, chuveiro ótimo. Faltou o secador de cabelos.
Funcionários muito atenciosos.

Bad: Faltou o secador de cabelo

Respuesta del hotel: Dear guest, Apaula01,

We thank you for sharing your comments with us. We value your opinion, which inspires us to continue caring for every detail and always offer the best of ourselves.

We are happy that our rooms and service were to your liking. We regret the lack of a hair dryer in your room; we have shared your observation with our Housekeeping department.

We appreciate your preference and would like to welcome you again and create a memorable experience for you on your next visit to the city.

We wish you the best in your projects and a prompt return.

Kind regards,

Marisol Wevar | General Manager