Sonesta Arequipa à Arequipa

France, 03/06/2025

Good: Bel hôtel, le confort, la propreté tous les standards de la catégorie étaient respectés

Bad: l'emplacement en face d'une clinique avec rien autour

Respuesta del hotel: Dear Carole,
Thank you very much for your kind feedback and for rating your stay as “exceptional.”
We’re truly pleased to know that you appreciated the comfort, cleanliness, and overall quality of our hotel. It means a lot to us that the standards of our category met your expectations.
We also acknowledge your comment regarding the location. While we are situated in a quieter area across from a clinic, many guests find it offers a peaceful environment, and we’re happy to assist with transportation to nearby attractions, restaurants, and the city center to make your stay more convenient.
It was a pleasure to have you with us, and we hope to welcome you back on a future visit to the city.
Warm regards,
Angela Gomez Canales
Manager

France, 26/03/2025

Good: lensemble, hotel tres grand confort, literie +++, le petit dejeuner.

Bad: pas de service de laverie de linge dans la journée, alors que des laveries privéessont disponibles plus loin en ville.

Respuesta del hotel: Dear Guest,
Thank you for your kind feedback! We’re delighted to hear that you enjoyed a comfortable stay with us, especially our bedding and breakfast.
We appreciate your comment regarding the laundry service. We’re currently evaluating ways to improve in that area to better meet our guests’ needs throughout the day.
We hope see you soon
Warm regards,
Angela Gomez Canales
Manager