Bastion Luxury Hotel in Cartagena

New York City, New York, 24/01/2026

My husband and I travel often this was our first time in Cartagena. This has been the most gorgeous hotel and suite we have ever stayed in. The service from every staff member was so welcome and over all excellent. Our suite was immaculate every day . The hotel grounds is breathtaking beautiful and perfect location! Very luxurious with out the stuffy vibe. The rooftop pool is also to die for.

Answer from the hotel Dear Guest,

Thank you for choosing us for your first visit to Cartagena and for sharing such a generous and thoughtful review. It is truly an honor to know that your stay stands out among your many travels and that our hotel and suite left such a lasting impression.

We are delighted that you experienced the warmth and attentiveness of our team, as well as the care taken with your suite each day. Creating an atmosphere that feels both refined and genuinely welcoming is very important to us, and we are pleased this balance enhanced your experience.

Your kind words about our grounds, location, and rooftop pool are especially appreciated. Knowing these spaces contributed to such a memorable stay is incredibly rewarding for our entire team.

It would be our absolute pleasure to welcome you again and continue providing the level of comfort, elegance, and service you so generously described.


Warm regards,

Viviana M. Pallares Guapi
General Manager
Bastión Luxury Hotel

Antarctica, 24/01/2026

I have stayed at the Santa Clara previously and was looking for something cheaper tho trip. I ended up at the Bastion and have to say I was enormously impressed. Very tasteful restoration that respects the historic building. Spacious quiet and well appointed room. Amazing breakfast. Kind and thoughtful staff. In some ways it is better than the Santa Clara where you are likely to end up in the new and unhistoric wing, so why half the price. I suspect they are economizing in staff costs by not requiring English proficiency across the board. This absolutely wasn’t an issue for me. I was able to explain my requests and the staff really made an effort to please.

Answer from the hotel Dear Guest,

We are truly honored by your generous words and delighted that Bastion could provide an experience that felt both memorable and seamless. It is especially rewarding to know that you enjoyed the thoughtful restoration of our historic building, the tranquility and spaciousness of your room, and the culinary details of our breakfast.

Your kind recognition of our team is particulary meaningful. Our staff undergoes continuos training to refine service excellence and ensure that every request is met with attentiveness, care, and genuine warmth. Knowing that these efforts contributed to your comfort is deeply gratifying.

It was our privilege to host you, and we would be delighted to welcome you back, offering once again the carefully curated, personalized experience that defines a stay at Bastion.

Warm regards,

Viviana M. Palllares Guapi
General manager
Bastion Luxury Hotel