Sonesta Hotel Bucaramanga in Bucaramanga

Canada, 26/08/2025

Good: Great breakfast, and excellent seating area terrace for the breakfast with a nice cafe/bar. The giant mall complex below the hotel was a great bonus. Just steps away from a well-stocked dollar store and food court. The kids enjoyed the pool, but we had to borrow swimming caps from the front desk (they did not charge us).

Bad: There was free drinking water in the room when first checked in, but not after that. It would be nice if some drinking water was provided. Instead, we filled our bottles at the lobby bar, or bought some from the dollar store.

Answer from the hotel Dear Michael. We thank you in advance for taking the time to share your experience at our hotel. Comments and ratings such as yours make us proud and motivate us to continue working with dedication and commitment. Best regards: Fernando Moreno Durán - General Manager.

United States, 20/08/2025

Good: The area, the view, the staff is very friendly and the rooms are really clean, nice and comfortable.

Bad: The elevators use was weird at first until you learn where is what.

Answer from the hotel Dear Enrique. Thank you very much for letting us know about your experience at our hotel. Your feedback is very important to us and we greatly appreciate it. It was a pleasure to have you as our guest and we hope to have the opportunity to serve you again very soon, and that we continue to be your best option when you visit Bucaramanga. Fernando Moreno Durán. General Manager.