GHL Capital in Bogota

Brazil, 23/07/2025

Good: Breakfast was great at the hotel and staff was extremely friend! They had free shuttle to/from airport which was great!

Bad: Hotel had issues with elevator maintanince which cause a little longer waiting but nothing so bad.

Answer from the hotel Dear Mr Eduardo.
Thank you for taking the time to share your experience with us.
We're delighted to hear that you enjoyed our breakfast and that our team made a positive impression during your stay. It's also great to know that the complimentary airport shuttle service was helpful for you.
We sincerely apologize for the inconvenience caused by the elevator maintenance. We understand that waiting longer than usual can be frustrating, and we appreciate your patience and understanding while we work on improving this aspect of our service.
We hope to welcome you back soon for an even better stay.
Warm regards,
Myriam Garzón
General Manager

Colombia, 14/07/2025

Good: the personal was so friendly and accepted my dog

Bad: I considere the pet friendly fee is quite high

Answer from the hotel Dear Mrs Maria Camila.
Thank you for sharing your feedback with us.
We’re truly happy to hear that you felt warmly welcomed by our team and that your dog was able to accompany you during your stay. We know how important it is for many travelers to have their pets by their side, and we’re glad we could make that possible.
We also appreciate your comment regarding the pet fee. We regularly review our policies and pricing, and feedback like yours helps us identify areas where we can improve to offer an even better experience.
We hope to welcome you and your furry companion back again soon!
Warm regards,
Myriam Garzón
General Manager

United States, 10/07/2025

Good: My wife stayed here on a stopover in Bogota. Proximity to the airport, shuttle, general quality of the hotel were all important, but the hotel staff helped her, because, like an idiot, I booked the hotel for the following night. We were able to get it all sorted out, including with Booking.com, and it was a relief that my error didn't cause her any issues. More importantly, she liked the dinner and thought the breakfast was really good. And she was able to take the shuttle, which runs regularly throughout the day, without the slightest issue.

Bad: N/A

Answer from the hotel Dear Mr Larry.
Thank you very much for taking the time to share your experience with us.
We are delighted to know that your wife had a comfortable and positive stay during her stopover in Bogotá. It’s great to hear that our proximity to the airport, regular shuttle service, and meal options met your expectations—and most importantly, that our team was able to assist you promptly when the reservation needed to be adjusted. We understand how stressful travel logistics can be, and we're glad we could help resolve the situation smoothly.
Your kind comments about dinner and breakfast motivate us to keep providing quality service and hospitality. We hope to have the pleasure of welcoming you or your wife again on your next visit to Bogotá.
Safe travels,
Myriam Garzón
Gerente General